Sandibet Terms and Conditions – Rules & Policies Casino Platform

Welcome to sandibet, an online casino platform operated to serve the needs of Malaysian players. These Terms and Conditions ("Terms") govern the entire relationship between you as the user and Sandibet as the platform operator. These Terms cover all aspects of platform use, including account registration, gaming activity, financial transactions, bonus claims, and communication with our support team.

These Terms apply to all visitors of the sandibet website, including those who browse without registering, those in the process of registering, and all registered members whether active or inactive. Continued use of the sandibet platform after any updated Terms are published will be deemed as acceptance of those updated Terms.

If you disagree with any part of these Terms, you are advised to stop using the Sandibet platform immediately and contact our support team to close your account if necessary.

To register and use sandibet's services, you must meet all of the following eligibility requirements:

• Aged 18 years of age or older at the time of registration and throughout the period of platform use.
• Not a citizen or permanent resident of any jurisdiction that prohibits participation in online gambling activities.
• Acting in a personal capacity and not as a representative, agent, or on behalf of any third party.
• Not suffering from a gambling addiction that requires professional treatment or as determined by a medical authority.
• Has not previously had an account closed at Sandibet due to a Terms violation.

Sandibet reserves the right to request proof of identity and age at any time. If a member is found not to meet these eligibility requirements, sandibet reserves the right to immediately suspend or close the account and withhold any related fund balance pending the outcome of an investigation.

The registration process at sandibet is straightforward and can be completed in under two minutes. However, you must comply with the following rules during and after registration:

Registration Information

All information you provide during registration must be accurate, complete, and up to date. This includes your full name, date of birth, mobile number, email address, and payment method used. sandibet will verify this information through a standard KYC (Know Your Customer) process before approving your first withdrawal.

One Account Per User

Each individual is only permitted to hold one active account at sandibet. Holding more than one account — whether using the same name, the same phone number, the same IP address, or the same payment method — is strictly prohibited and may result in the closure of all related accounts without compensation.

Account Security

You are solely responsible for maintaining the confidentiality of your password and login credentials. Sandibet will not be held liable for any losses arising from unauthorized access to your account due to your failure to keep your login information secure. You must notify the Sandibet support team immediately if you suspect any unauthorized access to your account.

Sandibet accepts deposits via multiple payment methods popular in Malaysia. All deposits are processed securely using 256-bit SSL encryption technology to ensure your financial information remains protected at all times.

Accepted Payment Methods

• DuitNow – Instant transfer via phone number or account number
• FPX (Financial Process Exchange) – Direct transfer via internet banking
• Touch 'n Go eWallet – Deposit via TnG eWallet
• GrabPay – Deposit via GrabPay
• Boost – Deposit via Boost e-wallet
• Online Bank Transfer – Via all major local banks in Malaysia

Deposit Limits & Conditions

The minimum deposit at Sandibet is RM 30 for most payment methods. There is no maximum deposit limit for regular members, but transactions exceeding certain thresholds may require additional verification in accordance with KYC procedures. All deposits must be made using an account or digital wallet registered in your own name — third-party deposits are not accepted.

Sandibet is committed to processing all valid withdrawal requests promptly and efficiently. Please review the following withdrawal terms and procedures:

Withdrawal Terms

• KYC verification must be completed before the first withdrawal is approved.
• Withdrawals must be made to a bank account or digital wallet registered in your own name.
• The minimum withdrawal is RM 50 per transaction.
• Any active bonus that has not yet met the wagering requirements will be cancelled before the withdrawal is processed.
• Sandibet reserves the right to request additional supporting documents for withdrawals exceeding a certain amount.

Processing Time

Withdrawals via DuitNow and FPX are processed within 15 minutes to 2 hours for members who have completed KYC. Withdrawals via e-wallets such as Touch 'n Go, GrabPay, and Boost are typically completed in under one hour. VIP members enjoy faster processing priority. Withdrawals requiring additional review may take up to 24 business hours.

Sandibet offers a wide range of attractive promotions and bonuses for both new and existing members. All bonuses are subject to the specific terms and conditions stated on the relevant promotions page, in addition to the following general conditions:

• Bonuses are valid for one account per household, per phone number, and per IP address.
• Wagering requirements (wagering requirement) must be fully met before any bonus funds can be withdrawn.
• Unused bonuses will expire automatically without notice once the stated validity period ends.
• Sandibet reserves the right to cancel related bonuses and wins if promotional abuse is proven.
• Using bonuses for hedge wagering (hedging) or low-risk wagering strategies designed to fulfill wagering requirements without genuine risk are strictly prohibited.
• The welcome bonus is available exclusively to new members making their first deposit who have never previously received any Sandibet bonus.

For full details on current promotions including bonus rates, wagering requirements, and eligible games, please visit the Promotions of ours.

All games on sandibet are operated in accordance with the rules set by their respective game providers. sandibet does not modify or manipulate any game mechanics. The following general rules apply to all game types:

Slots & Electronic Games

All slot games use RNG (Random Number Generator) verified by an independent auditing body. The outcome of each spin is entirely independent and random, unaffected by previous or subsequent spins. The RTP (Return to Player) for each game is stated in the respective game information.

Live Casino

Live Casino games are operated by real dealers via live video stream. Results determined by the dealer are final. Any internet connection disruption during an active game round does not void bets that have already been placed.

Game Disputes

If you have any dispute regarding a game outcome, you must report it to Sandibet support within 72 hours from the time of the incident. sandibet's decision upon completion of the investigation is final and binding.

To keep the Sandibet platform safe and fair for all members, the following activities are strictly prohibited and may result in immediate account closure without refund:

• Opening more than one account or using another person's identity to register.
• Using any automated software, bots, or scripts to play games or exploit the system.
• Colluding with other members to gain an unfair advantage in games.
• Uploading or distributing harmful, fraudulent, or unlawful content through the platform.
• Attempting to hack, damage, or disrupt the technical infrastructure of sandibet.
• Using illegally obtained funds to make deposits (money laundering).
• Abusing the customer support system with false inquiries, threats, or inappropriate language.

Sandibet respects the privacy of every member and is committed to protecting your personal information. The collection, use, and storage of your personal data are governed by Privacy Policy of ours which form part of these Terms.

In summary, your personal information is collected for the following purposes: identity verification and KYC, financial transaction processing, service communications, fraud detection, and legal compliance. sandibet will not sell or disclose your personal information to third parties for marketing purposes without your consent.

You have the right to request access to your personal information held by Sandibet, request correction of inaccurate data, and in certain circumstances, request deletion of your data. For privacy-related inquiries, contact our support team via live chat or email.

You may close your Sandibet account at any time by contacting our support team via live chat. Prior to closure, any valid remaining funds in your account will be returned to your original payment method once all relevant conditions have been met.

Closure by sandibet

Sandibet reserves the right to suspend or close your account under the following circumstances:

• Violation of any section of these Terms.
• Confirmation that a member does not meet the age or jurisdictional eligibility requirements.
• Fraudulent activity, money laundering, or collusion with unauthorized parties.
• Upon request by a competent legal authority.
• Inactive for more than 12 consecutive months (inactive account).

Voluntary Closure for Responsible Gaming

If you feel that gaming is beginning to have a negative impact on you, we encourage you to use the self-exclusion available in your account. Self-exclusion can be set for a period of 24 hours, 7 days, 30 days, 90 days, or permanently. For more information, visit the Responsible Gaming of ours.

Sandibet provides its platform "as is" and makes no guarantee that services will always be available without interruption. While we strive to maintain 99.9% uptime, technical disruptions beyond our control may occur from time to time.

Sandibet shall not be liable for any indirect, incidental, or consequential losses arising from the use of the platform, including but not limited to: loss of winning opportunities due to system disruptions, losses resulting from game outcomes that did not favour you, or losses due to unauthorised access to your account caused by your failure to keep your login credentials secure.

Sandibet reserves the right to amend, update, or replace any part of these Terms at any time at our sole discretion. Amendments take effect immediately upon publication on the sandibet website. For amendments involving material changes to member rights, at least 7 days' notice will be given via email or in-platform notification.

These Terms and any disputes arising from them are subject to applicable laws. Any dispute that cannot be resolved amicably through sandibet's support team will be referred to binding arbitration in accordance with the prescribed procedures.

If you have any questions regarding these Terms, please contact the Sandibet support team via 24/7 live chat or email at [email protected].