Your privacy is our priority. This policy transparently explains how sandibet collects, uses, stores, and protects your personal information as a member of Malaysia's trusted online casino platform.
Your Data, Your Rights
Sandibet uses 256-bit SSL encryption and a multi-layered security system to ensure your personal data is always protected.
We invest in the best technologies and policies to ensure your data is always protected.
All data transmitted between your device and Sandibet's servers is protected with 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia.
Sandibet never sells, rents, or discloses your personal information to advertisers or commercial third parties. Your data is used solely for platform operational purposes.
As a Sandibet member, you have the right to access, correct, or request deletion of your personal data at any time through our support team, which operates 24/7.
Our KYC process is designed to protect you from identity fraud. All information collected during verification is stored securely and accessible only to authorised personnel.
Your data is stored on servers equipped with multi-layered firewalls, intrusion detection systems, and automatic backups to ensure the continuity and security of your data.
We use cookies solely to enhance user experience and for internal analytics. You can manage your cookie preferences through your browser settings at any time without affecting account access.
This Privacy Policy describes the privacy practices of Sandibet and how we manage your personal information. By using the Sandibet platform, you agree to the collection and use of information as described in this policy. Please read it carefully before registering or using any of our services.
Welcome to Sandibet, an online casino platform delivering the best gaming experience for players in Malaysia. We understand that your trust in us depends not only on the quality of games we offer, but also on how we protect the personal information you share with us.
This Privacy Policy explains in detail how Sandibet collects, uses, stores, discloses, and protects your personal information when you use the Sandibet website and app. This Policy applies to all users of the Sandibet platform, including unregistered visitors, registered members, and former members whose accounts have been closed.
We are committed to complying with applicable data protection laws, including Malaysia's Personal Data Protection Act 2010 (PDPA). If you have any questions about how we handle your data, please contact our support team at any time.
Sandibet collects various types of personal information depending on how you interact with our platform. Below are the types of data we collect, along with their purposes and retention periods:
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information | Full name, date of birth, IC / passport number for KYC verification | 5 years after account closure |
| Contact Information | Phone number, email address for communication and verification | Throughout the active period + 2 years |
| Financial Information | Bank account number, payment method for transaction processing | 7 years (legal compliance) |
| Activity Data | Game records, transaction history, account login logs | 3 years after the last transaction |
| Technical Data | IP address, device type, and browser for security and analytics purposes | 12 rolling months |
| Verification Documents | IC copy, utility bill, and bank statement for advanced KYC | 5 years after account closure |
In addition to information you provide directly, Sandibet also automatically collects certain information when you visit or use our platform. This includes your IP address, browser type and version, device operating system, pages visited, time and duration of visits, and referral links that brought you to our website. This information is used solely to improve platform performance and detect any suspicious activity.
Sandibet uses collected personal information for legitimate and limited purposes. We will not use your data for any purpose not stated in this Privacy Policy without obtaining your consent first.
Sandibet takes a highly cautious approach regarding the sharing of your data with external parties. We does not sell, rent, or trade with your personal information for any commercial purpose.
However, in certain situations, we may need to share your information with the following parties:
Sandibet works with trusted service providers to operate the platform, including payment gateway providers (such as FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and Boost), cloud service providers, identity verification companies, and customer support service providers. All third-party providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes defined by Sandibet.
Sandibet may be required to disclose your personal information if mandated by law, court order, or direction from a competent authority in Malaysia. In all such cases, we will notify you of the disclosure unless prohibited from doing so by law.
In the event of any merger, acquisition, or sale of Sandibet's assets, your personal information may be transferred to the receiving entity. You will be notified in advance via email or an in-platform notification before any such transfer takes place, and you will have the option to close your account if you do not agree to the transfer.
Sandibet retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, and to comply with applicable legal, tax, and accounting requirements.
In general, we apply the following principles when determining data retention periods:
Once the retention period expires, your data will be securely deleted or permanently anonymised using methods that ensure it cannot be recovered.
Sandibet continuously invests in the latest security infrastructure to ensure your personal data is always protected against unauthorized access, disclosure, unintended alteration, or destruction.
In addition to technical measures, Sandibet also enforces strict organizational controls, including role-based access control (RBAC) policies ensuring only authorized personnel can access sensitive data, regular privacy and security awareness training for all staff, and clear incident response procedures in the event of any data breach.
As a Sandibet member residing in Malaysia, you have certain rights regarding the personal information we hold about you, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We respect and facilitate the exercise of those rights:
You may request a copy of the personal information we hold about you at any time.
You have the right to request the correction of any inaccurate or incomplete information.
Under certain circumstances, you may request the deletion of your personal data from our systems.
You may request that we restrict the processing of your data in certain circumstances while an investigation is ongoing.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another service.
To exercise any of the above rights, please contact the Sandibet support team via 24/7 live chat or email at [email protected]. We will process your request within 30 business days from the date of receipt. In complex cases, this period may be extended to up to 60 days with prior notice to you.
Sandibet uses cookies and similar tracking technologies to enhance platform functionality, personalize your experience, and collect analytical information that helps us understand how users interact with our website.
You may manage or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of the Sandibet platform. For more information on how to manage cookies in your browser, please refer to your browser's help documentation.
The sandibet platform integrates services from trusted third-party providers to deliver a seamless and secure experience for our members. This includes payment gateway providers, casino game suppliers, and analytics services.
It is important to understand that when you interact with these third-party services through the Sandibet platform, certain data may be collected by those third parties in accordance with their own privacy policies. Sandibet is not responsible for the privacy practices of these third parties, and we encourage you to read their privacy policies before engaging with their services.
Sandibet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology used, legal requirements, or other relevant operational reasons.
If we make significant changes to this Privacy Policy, we will notify you through the following means:
Your continued use of the sandibet platform after any changes to this Privacy Policy are published will be considered your acceptance of those changes. If you do not agree with any changes, you have the right to close your account and request deletion of your data in accordance with the procedures set out in Section 7.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, we encourage you to reach out to us directly. Our privacy and support team is ready to assist you at any time.
Send your privacy enquiries to:
[email protected]
Chat directly with our support agents via Live Chat available on the Sandibet platform.
We are committed to responding to all privacy-related enquiries within 3 business days. For cases requiring further investigation, we will keep you updated regularly on the progress of your case.